Privacy Policy
Last modified: May 25, 2025
Privacy Policy
Smart Claimz® (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website smartclaimz.co.uk or engage with our services.
By using our website and services, you agree to the practices described in this policy.
1. Who We Are
Smart Claimz® is a UK-based business that helps merchants recover expired and unredeemed vouchers from Groupon and similar platforms.
Contact details:
📧 Email: info@smartclaimz.co.uk
2. What Data We Collect
We may collect the following types of information:
• Personal identification details (name, email address, phone number, business name, job title).
• Business details (voucher sales information, contract details, correspondence).
• Technical data (IP address, browser type, device, cookies, website usage analytics).
• Communication data (records of emails, forms, chats, and calls).
We only collect the minimum information necessary to provide our services.
3. How We Use Your Data
We use your information to:
• Provide and improve our services.
• Contact you regarding your enquiry or agreement.
• Process voucher recovery claims on your behalf.
• Comply with legal and regulatory obligations.
• Improve website performance and security.
• Send you updates, if you have opted-in to marketing.
We do not sell or rent your personal information to third parties.
4. Lawful Basis for Processing
We process your personal data under the following legal bases:
• Contract: to fulfil our agreement with you.
• Legal obligation: to comply with UK law.
•Legitimate interests: to run and improve our services.
• Consent: where you have specifically agreed (e.g., for marketing emails).
5. Data Sharing
We may share your data with:
• Trusted service providers (e.g., IT hosting, email, accounting).
• Legal or regulatory authorities, where required.
• Groupon or similar platforms, only when authorised by you for voucher recovery.
All third parties are required to respect your privacy and keep your data secure.
6. Data Retention
We keep personal data only for as long as necessary:
• Client data – for the duration of the contract plus up to 6 years (for legal and tax purposes).
• Enquiry data – for up to 12 months if no contract is agreed.
• Marketing data – until you unsubscribe.
7. Your Rights
Under UK GDPR, you have the right to:
• Access a copy of your personal data.
• Request correction of inaccurate data.
• Request deletion of your data (“right to be forgotten”).
• Object to or restrict processing.
• Request data portability.
• Withdraw consent at any time (for marketing).
To exercise these rights, please contact us at [Insert contact email].
8. Cookies
Our website uses cookies to:
• Ensure functionality.
• Improve performance and analytics.
• Personalise your browsing experience.
You can adjust your browser settings to refuse cookies, but some features may not function properly. For more details, see our Cookie Policy.
9. Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.
10. International Transfers
We aim to keep all personal data within the UK/EEA. If data is transferred outside, we ensure adequate safeguards (such as UK GDPR-approved contracts) are in place.
11. Complaints
If you have concerns about how we handle your data, please contact us at info@smartclaimz.co.uk
12. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with a new “Last updated” date.